At Raxton Time, customer satisfaction is important to us. This Refund Policy explains how we handle returns, refunds, exchanges, damaged items, defective products, incorrect orders, cancellations, and warranty-related claims.
This policy is offered in addition to your statutory consumer rights and does not limit any rights you may have under applicable consumer protection laws.
1. 90-Day Easy Returns
We offer 90-Day Easy Returns from the date your order is delivered.
To be eligible for a voluntary return, your item must be unused, in its original condition, returned with its original packaging, and accompanied by proof of purchase.
Items that show signs of use, damage, alteration, missing parts, unauthorised repair, or improper handling may not be eligible for a voluntary return.
2. How to Start a Return
To start a return, please contact us at:
Email: support@raxtontime.com
When contacting us, please include your order number, full name, email address used at checkout, the item you wish to return, and the reason for your return.
If the item is damaged, defective, or incorrect, please also include clear photos or videos showing the issue.
Please do not send any item back before receiving return instructions from our support team.
3. Return Approval
After receiving your return request, our support team will review your case and provide return instructions if your request is approved.
Returned items must be sent to the return address provided by our support team.
Items sent back without prior approval or without following our return instructions may not be accepted.
4. Return Shipping Costs
For voluntary returns, including change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by applicable law.
If the return is due to a damaged, defective, or incorrect item, we will review the case and, where appropriate, cover reasonable return shipping costs, provide a replacement, issue a refund, or offer another suitable resolution.
Original shipping fees, customs duties, import taxes, VAT, GST, or local charges are generally non-refundable unless required by applicable law. Since we offer free standard shipping to eligible destinations unless otherwise stated at checkout, no standard outbound shipping fee is charged by us when free standard shipping applies.
5. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Please allow time for your bank, card provider, or payment processor to complete the refund after it has been issued.
Refund processing times may vary depending on your payment provider and country.
6. Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or incorrect, please contact us at support@raxtontime.com as soon as possible, preferably within 7 days of delivery.
Please include your order number, photos or videos of the issue, photos of the packaging where relevant, and a clear description of the problem.
After reviewing the case, we may offer a repair, replacement, refund, store credit, or another appropriate resolution depending on the issue and applicable consumer protection laws.
7. Exchanges
We may offer exchanges depending on product availability.
If you wish to exchange an item for a different colour, model, or product, please contact us at:
Email: support@raxtontime.com
For voluntary exchanges, customers may be responsible for return shipping costs unless the item is damaged, defective, incorrect, or unless otherwise required by applicable law.
8. Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at:
Email: support@raxtontime.com
If your order has not yet been processed or dispatched, we may be able to cancel it and issue a refund.
If your order has already been processed or dispatched, we may be unable to cancel it immediately. In that case, you may request a return after delivery in accordance with this Refund Policy.
9. Additional Consumer Rights by Location
Depending on your country, state, province, territory, or region of residence, you may have mandatory consumer rights under applicable consumer protection laws.
These rights may include rights related to cancellations, returns, refunds, exchanges, repairs, replacements, defective products, non-compliant products, or other remedies required by law.
Nothing in this Refund Policy limits or excludes any mandatory rights that apply to you under the laws of your location.
Where this Refund Policy conflicts with mandatory consumer protection laws applicable to you, your statutory rights will apply.
10. Lifetime Quality Guarantee
Our Premium Quality Guarantee covers eligible manufacturing defects in materials or workmanship, subject to inspection and approval by our support team.
This guarantee does not cover normal wear and tear, accidental damage, misuse, neglect, theft, loss, unauthorised repairs, water damage unless expressly covered by the product specifications, or cosmetic changes caused by regular use.
Where a valid manufacturing defect is confirmed, we may offer a repair, replacement, store credit, refund, or another appropriate resolution.
This commercial guarantee does not replace or limit any statutory consumer rights you may have under applicable consumer protection laws.
11. Non-Returnable or Limited-Return Items
Certain items may not be eligible for voluntary return if they are used, damaged by the customer, altered, missing parts, returned without original packaging, or returned outside the applicable return period.
This does not affect your statutory rights for damaged, defective, incorrect, or non-compliant products.
12. Proof of Return
We recommend using a tracked shipping service when returning an item.
Customers are responsible for keeping proof of postage and tracking information until the return has been received and processed.
We are not responsible for voluntary returns lost in transit unless otherwise required by applicable law.
13. Contact Us
For return, refund, exchange, cancellation, or warranty questions, please contact:
Email: support@raxtontime.com
